Skip to content

Why does Bibit look like this?

Your browser cannot find our style and presentation information. You are welcome to use the page as is, or upgrade your browser to its latest version. We recommend using Mozilla Firefox which can be downloaded from here. If you are using another browser, please see your browser's website for more information.

Shopper Help

As a Payment Service Provider, Bibit only provide stores with the ability to process payments securely via the Internet. We do not hold information about the goods/services you have purchased or their delivery status, and we are not authorised to cancel your order or to provide you with a refund.

If you have a query regarding your order, please follow these few essential steps...

Step 1

Step 1: Contact the Store - Please contact the Store from which you made the purchase for queries about:

  • the goods/services you have ordered (quality/quantity)
  • delivery/cancellations/tax receipts
  • duplicate payments/refunds

You should find the store contact details on the store's website and/or the store purchase receipt.

Alternatively, if you've made a payment by credit/debit card you can check your order details and find the store's contact details by visiting our Order Status Interface.
Step 2

Step 2: Refer to our FAQs - For questions about payment transactions please visit our Frequently Asked Questions (FAQs).

Alert Icon

Didn't expect an email from us?
Please read our our Internet Safety Tips for advice relating to emails that ask you for personal and confidential information.